We engineer our Mac utilities to be fast, private, and dependable. If an app doesn’t fit your workflow or system, we offer a transparent refund process. All direct purchases are backed by a 30-day money-back guarantee (1 month from purchase), matching standard software return periods.
Updated October 5, 2026
Part 1 · Apple Purchases
Mac App Store Purchases
If you purchased an app through Apple’s Mac App Store:
Apple manages all Mac App Store transactions, billing data, and customer accounts directly. Under Apple's strict privacy and security rules, third-party developers do not have access to your Apple account, credit card information, or transaction receipts, and developers cannot initiate or issue refunds on Apple's behalf.
Apple processes refunds through its official support portal within its standard software return window (typically within 30 days of purchase):
If you bought a perpetual Pro license directly from our website through Lemon Squeezy:
Every direct purchase is covered by our 30-day money-back guarantee (1 month from purchase). If the app isn't right for your workflow, you can request a 100% full refund with no hassle.
How to request: Send an email to contact@hanncrest.com with your order number, license key, or the email address used at checkout.
Prompt processing: We review and trigger the refund in Lemon Squeezy within 1 to 2 business days.
Payment returned: Lemon Squeezy credits your original payment method (card, PayPal, Apple Pay). Funds typically reflect on your bank or card statement within 3 to 5 business days.
License deactivation: Once refunded, your license key is deactivated remotely. Pro features will revert to the free tier the next time you open the app on that Mac.
We want you to be completely certain an app is right for your Mac before spending a dollar. Every direct-download app includes a full 14-day free trial (and WhisperType includes 10 minutes of dictation daily, free forever) with every Pro feature unlocked. No account, no credit card, and no subscription are required to test.
If you run into an issue where an app feels outdated or did not work properly with your Mac, our team is happy to assist. Most HANNCREST apps require macOS 14 Sonoma or macOS 15 Sequoia and run natively on Apple Silicon and Intel Macs.
Before requesting a refund, feel free to reach out to contact@hanncrest.com with your Mac model and macOS version — we often have immediate fixes, updates, or configuration tips available.