Need a hand?
If you need a hand, find answers to the most common questions below — or reach us directly if you're still stuck. Bought Vitals directly (not through the Mac App Store)? See the Buying & License FAQ for license-key activation, deactivation, and moving to a new Mac.
Common questions
How does the free trial work?
Every Pro feature unlocks automatically the moment you install Vitals — no card, no account, no sign-up. You get 14 full days to use everything: the performance dashboard, local-LLM tools, 30-day history, Bluetooth device battery, alerts, and the rest. After day 14 it returns to the free tier until you buy Vitals Pro with a single $14.99 purchase.
My trial ended — can I get more time?
The trial is one per install and is meant to give you a fair, full look at Pro before deciding. If something went wrong with your specific trial (a crash, a bug, a Mac migration that reset it unexpectedly), get in touch below and we'll sort it out.
I bought Vitals Pro on another Mac — how do I restore it?
Open Vitals → Settings, and tap "Restore" in the Pro section. If you bought through the Mac App Store, this restores your purchase from the same Apple ID with no extra charge.
Does Vitals slow down my Mac or drain the battery?
No — Vitals is built to be featherweight. It samples system metrics on a lightweight timer and does no background processing beyond that. If you ever see otherwise, please report it — that's a bug, not expected behavior.
Why don't I see [a specific Pro feature]?
Apple's App Store sandbox blocks six system-level reads, so in the Mac App Store build these are unavailable: crash & kernel panic history, S.M.A.R.T. disk health and SSD wear (drive type and capacity still show), the launch agents & daemons listing, open-port listing, discovery of local LLM servers on non-default ports, and Trash inside the reclaimable-space scan. The direct-download version has all six. Everything else is identical. The full breakdown, with what each of those readings actually tells you, is in What It Measures.
Can I get a refund if Vitals doesn't work for my Mac?
Yes. Direct purchases from this site are backed by a 30-day money-back guarantee (1 month). If Vitals isn't right for your setup, email contact@hanncrest.com with your order email or license key, and we will issue a full refund via Lemon Squeezy within 1–2 business days. For purchases made through the Mac App Store, refunds are handled directly by Apple at reportaproblem.apple.com. Read our full Refund Policy.
Still need help?
Send us a message and we'll get back to you, usually within a couple of business days.